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COVID-19 Update

To reduce the potential spread of the Coronavirus/COVID-19 we have listed valuable information for both the individuals we serve and the general public. MHID continues to have conversations daily with other Centers, HHSC, Texas Council, state and local leadership, in regards to the COVID-19 virus. 
Update: As of July 1st, we will begin to return to normal business operations.  


For the HHSC COVID-19 Mental Health Support Line call 833-986-1919
For an emergency mental health crisis, call our 24/7 crisis hotline at 
For community resources, call 2-1-1.

Learn more about COVID-19:


MHID Operations

Center services continue to be provided; however, we are creating alternative service provisions to face-to-face interactions wherever possible. 
If you are having symptoms of the Coronavirus, please postpone your Center visits. Give your case manager a call and keep them updated. 
Consumer and family screenings are being completed when scheduling visits by phone, when confirming visits by phone and when consumers drop in for unscheduled visits at our Center locations. Screenings include questions regarding current health and travel history. 
Per CDC guidelines, staff are using masks only in instances where they are working with persons suspected of having Covid-19, or who have an active COVID-19 diagnosis.
We continue to work with vendors to procure cleaning supplies and other equipment. 
All home visits, except those that are identified as ‘urgent or emergent,' will be temporarily suspended, and will be provided via telephone. 
Face-to-face intake services will be conducted by phone-based screening. We will maintain a list of those who've requested intake and will touch base with them via phone weekly. Crisis services will remain available for those seeking care. Hospital follow ups will continue to be prioritized.
HHSC has approved for telephonic services (case management, rehab, skills training, assessments, treatment planning, medication education, counseling, ) to be completed via phone for individuals who are general revenue funded (without Medicaid). 
Telehealth and telephonic services have been implemented. 
We will do our part to lessen the employee-to-employee contact by sending those employees who can telework from home to do so.

Mental Health

Mental health adult and youth home visits are now being conducted via telephone only. Consumers can still come to our clinics after they have been screened. 
La Mariposa New Life Wellness Center is temporarily closed until further notice.
All face-to-face services provided in jails will be reviewed with jail officials to develop other methods of delivering services while minimizing risk.
• Effective 4/2/20: All face to face services with the exception of pill box/medication delivery, injections, and emergent/urgent crisis services have ceased. All services being rendered telephonically. This includes physicians services.
• Effective 4/3/20: Pill boxes and injections being provided via “curb side service” with the exception of certain injection. Crisis services approved to be delivered telephonically unless F2F is absolutely necessary.

Intellectual and Developmental Disabilities 

HHSC has approved for all IDD service coordination to occur telephonically.
• As per HHSC guidance, we have suspended certain services in IDD such as our Day Habilitation program, GR and waiver respite groups, and our community based training services. 
• All PASRR staff are to suspend visits to nursing homes.

Managed Care

All of the following departments will remain open: Medical Records, Billing, and Consumer Benefits Office.  
Thank you for helping us keep you and others as safe as possible during this challenging time.
(updated 6/22/20)